Privacy Policy
Last updated: December 29, 2025
1. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our services:
- Steam account information (Steam ID, username, avatar) when you sign in
- Email address provided during checkout
- Payment information processed through Stripe (we do not store card details)
- Game activity and server interactions
- Device and browser information, IP address, and usage data
2. How We Use Your Information
We use the information we collect to:
- Process purchases and deliver VIP memberships and digital products
- Authenticate your identity and manage your account
- Send purchase confirmations and receipts
- Provide customer support and respond to inquiries
- Improve our services and user experience
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Stripe for payment processing
- Steam for authentication purposes
- Service providers who assist in operating our services
- Law enforcement or regulatory authorities when required by law
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Purchase records are retained for accounting and legal compliance purposes.
6. Cookies and Tracking
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how our services are used. You can control cookies through your browser settings, but disabling cookies may affect functionality.
7. Your Rights
Depending on your location, you may have the following rights:
- Access to the personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of your personal information (subject to legal obligations)
- Objection to or restriction of certain processing activities
- Data portability
To exercise these rights, please contact us through our support channels.
8. Third-Party Services
Our services integrate with third-party platforms including Steam and Stripe. These services have their own privacy policies and terms of service. We encourage you to review their policies to understand how they handle your information.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our Discord server or support channels.